Welcome to VoltzWire.pk! We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help with our comprehensive return and refund policy.
Return Policy
- Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- Items must be in their original condition, unused, and with all original packaging and accessories.
- Items that are damaged, altered, or show signs of wear and tear after delivery are not eligible for return.
- Non-Returnable Items
- Custom-made items, such as electric DB boxes tailored to specific requirements.
- Perishable or consumable products.
- Items not purchased directly from VoltzWire.pk.
- Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Return Process
- Contact our customer support team at voltzwire@gmail.com or call us at +923156887908 to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a return authorization and detailed instructions for sending back the item(s).
- Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
- We are not responsible for items lost or damaged during return shipping.
- Inspection and Approval
- Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
- If your return is approved, we will process the refund to your original payment method within 7-10 business days.
Refund Policy
- Refund Conditions
- Refunds are issued for returned items that meet our return eligibility criteria.
- We do not offer refunds for non-returnable items or items that fail to meet the return conditions outlined above.
- Refund Process
- If your refund is approved, we will process it and apply the credit to your original method of payment or issue store credit, as requested.
- Refunds for items purchased with gift cards will be credited back to the gift card balance.
- Refund Timeframe
- Refunds typically take 7-10 business days to process after we receive and approve the returned item.
- The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Partial Refunds
- Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Exchanges
- Exchange Eligibility
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer support team for assistance.
- Exchange Process
- Follow the return process to initiate an exchange. Once the returned item is received and inspected, we will send you the replacement item.
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: voltzwire.pk@gmail.com
- Phone: +923156887908
- Address: Gujranwala 52100 Punjab Pakistan
Policy Updates
We reserve the right to update or modify this return and refund policy at any time without prior notice. Please review this policy periodically for any changes.